ITIL is the Information Technology Infrastructure Library.  What it involves is the standard IT processes that organizations need to run their technology environment at the highest level of efficiency.  The ITIL processes are guidelines that help your organization define how to best handle topics such as Incident Management, Problem Management, and Change Management.  While you don't have to rollout all the processes within your IT environment, it is important that you pick at least one key process as a starting point.  It is best to look to implement the process(es) that will give your organization the best "bang for the buck".  That is typically accomplished using the 80/20 rule--80% of the issues encountered within the IT environment typically come from 20% of the work being done.  An example of this would be a situation where 80 % of your downtime is caused by only 20% of the changes performed in the environment.  So by focusing on the 20% of your changes that cause downtime, identifying why they are causing you downtime, and then implementing a proven Change Management review process, you can improve your uptime.

This is just one area where Louviers Technology can provide you the expertise that you need to identify the problem areas, design a solution, and help with the training and implementation in order to ensure the ongoing success of your enterprise.